This page is a short policy card, not an article. Use it to check the rules that apply to your account and to test your own play against a few warning signs.
Policy: age
- Minimum age to open an account and play: 18.
- An account opened by hiding your age is closed on discovery.
- Bets placed on such an account are voided; winnings are not paid.
- Deposited funds are returned to the account holder.
- A document may be requested to verify age.
Policy: self exclusion
- You can stop playing on your own decision at any time.
- This right can be used once every 90 days.
- A confirmation link is sent to your registered email address.
- The account stays open until you confirm the link.
- Once confirmed, login is blocked and bonus messages stop.
- A new request can only be filed 30 days after the last one.
- Changing your mind does not shorten that 30-day wait.
Self-check: warning signs
Read the list below. If more than one line describes you, treat it as a signal to stop and reconsider.
- Depositing again to win back a loss.
- Using money set aside for rent, bills or debt.
- Hiding how much you play from people close to you.
- Feeling restless when you are not playing.
- Giving play the time meant for sleep, work or family.
- Borrowing money or selling belongings to keep playing.
Policy: protecting minors on your account
- Keeping your account away from children is your own responsibility.
- Do not leave a session open on a shared device.
- Do not save your password in a shared browser.
- Keep your payment instrument out of reach.
- Parental control software is the most practical device-level block.
Where to get help
- File a self exclusion request through live chat, email or phone.
- No reason needs to be given for that request.
- National addiction helplines offer free, confidential support outside the site.
- You cannot close another person's account on their behalf.
- You can report a concern about someone else to support and encourage them to self-exclude.
Exclusion records are kept under the Privacy Policy. General account closure rules are set out on the Terms and Conditions page.